IT Productivity Specialist - Cloud Infrastructure Expert - Warsaw - SoftwareONE

    SoftwareONE
    SoftwareONE Warsaw

    1 tydzień temu

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    Opis

    Why SoftwareOne?

    We are a leading global platform, solutions and services company, providing innovative solutions to help organizations optimize their IT costs from on-premises to cloud environments.

    The Role

    We are seeking a dedicated and skilled IT Support Specialist. As the first point of contact for our employees, you will provide support for computer systems, software, and network issues.

    • Provide day-to-day operational support for the endpoint computing environment and all IT-related topics.
    • Balance and address multiple user requests daily, ensuring a service experience.
    • Handle the procurement, preparation, and delivery of devices to end users.
    • Install and maintain all IT hardware/software available in our subsidiary.
    • Implement appropriate protection measures to ensure the security of data and IT systems.
    • Advance unresolved tickets or new requests beyond the team's scope to the next level of support.
    • Participate in implementation of projects, such as deploying new operating systems/applications.

    What We Need to See From You

    • Understanding hardware and its setup, such as laptops, LAN, printers, VPN, and other user devices.
    • A desire and interest to stay up-to-date with the latest changes in software technologies.
    • Highly motivated, with a solid sense of ownership and a drive to achieve positive outcomes in all tasks.
    • Display a technical and logical thought process.
    • Strong time-management skills and the ability to establish reasonable deadlines for resolution.
    • Good verbal and written communication skills in English.
    • Experience in optimally supporting workplace solutions within medium to large organizations (> 500 users) would be an advantage.

    Salary & Benefits

    $85,000 per year, plus benefits including health insurance, retirement plan, and paid time off.

    About Us

    SoftwareOne is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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