Specjalista/tka ds. Obsługi Klienta - Bielsko-Biała

Job summary

Coordinate and execute administrative duties, as well as support account, sales, and service activities. Handle questions, complaints, and requests from customers, within company policies and procedures, in order to support the unit in realizing commercial objectives and contribute to customer satisfaction.

Qualifications

• High school diploma or equivalent.
• 1-3 years account/customer service experience in a fast-paced office environment.
• Competent computer skills in Microsoft Office
• Excellent customer service skills and have an outstanding phone manner.
• Fluent in the local language to a very high standard and possess strong communication skills, as liaison with customers and internal stakeholders, is a large focus within the job
• Well organized and possess a high level of administration ability to effectively manage the complexity and order volumes.
• Proficient in using ERP/MRP enterprise software packages.

Opis pracy