Technical Support Team Lead - Warsaw
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Tylko dla zarejestrowanych użytkowników Warsaw, Polska
1 miesiąc temu
Job summary
At Noda we're building seamless Open Banking solutions that make payments smarter, faster, and safer. We're now looking for a Technical Support Team Lead to join our team and help drive the next wave of fintech innovation.
Responsibilities
- Collaborating with cross-functional teams to troubleshoot technical issues and drive product improvements;
- Providing technical guidance and training to support specialists to enhance their troubleshooting skills and knowledge.
Leadership
- Leading and mentoring a team of technical support specialists;
- Identifying opportunities to optimize support processes and enhance the efficiency and effectiveness of technical support operations;
- Implementing best practices and standard operating procedures to ensure consistent and high-quality support delivery;
- Monitoring key performance metrics and customer feedback to measure performance and drive continuous improvement initiatives.
Qualifications
- 5+ years of experience in a senior technical support role, preferably in the Fintech or B2B SaaS environment;
- Demonstrated leadership experience, with a track record of effectively leading and developing customer-facing teams and establishing related processes from scratch;
- Strong technical aptitude and ability to troubleshoot complex technical issues;
- Experience with CRM systems and support ticketing platforms;
- A track record of proactively introducing and implementing new ideas and solutions, an overall proactive mindset;
- Customer-focused mindset with a passion for delivering exceptional customer service;
- Excellent communication and interpersonal skills, with the ability to interact professionally with clients and internal stakeholders;
- Analytical mindset with the ability to identify trends, analyze data, and drive data-driven decisions;
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities;
- Strong skills in English and Russian (both written and spoken, min. level B2+).
Opis pracy
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