Customer Support Specialist - Świdnica

Tylko dla zarejestrowanych użytkowników Świdnica, Polska

1 miesiąc temu

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Job summary

As a Customer Support Specialist, you will serve as a trusted guide and digital companion for our customers in digital space.

You will handle both telephone and written inquiries, primarily in German (approx. 5% in English) related to credit card.

Supporting customer authentication to carry out actions such as: card activation, blocking/unblocking and cancellations; transaction inquiries and dispute submissions; ordering replacement cards, statements and PIN letters.

Managing card limits and processing product changes; updating contact information, including 3D secure mobile numbers; supporting online and telephone banking services; recording complaints and initiating goodwill refunds.

Qualifications

  • Fluent in German (minimum C1 level) and very good command of English (minimum B2 level)
  • Excellent communication and interpersonal skills
  • Strong ability to assess customer needs and provide tailored solutions
  • High level of flexibility and adaptability to evolving topics
  • A customer-focused mindset with the ability to remain calm and empathetic in various situations
  • Sales orientation is a plus, as cross-selling and upselling may become part of the role over time
  • Ability to make criminal record background check
  • Good computer skills

Responsibilities

  • Stick to regulations and processes
  • Protect our clients' sensitive data
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