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  • Solutions Consultant with Polish and English - Chałupki - TELUS Digital

    TELUS Digital
    TELUS Digital Chałupki

    2 miesiące temu

    Opis
    *Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.


    Join TELUS Digital Bulgaria as a Solutions Consultant with Polish and English for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service.

    We're seeking professionals with strong communication skills to help users maximize their product experience.


    Key Responsibilities:
    Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate
    Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers
    Engage customers through multiple channels, including phone, email and chat
    Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols
    Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores
    Collaborate with team members to share best practices and contribute to the knowledge base
    Participate in ongoing training and stay updated on product knowledge and industry trends


    What You'll Need:
    Fluent Polish and English communication skills
    Strong interpersonal abilities and customer service orientation
    Ability to follow structured guides and processes
    Excellence in active listening and problem-solving
    Adaptable and quick to learn new processes and technologies
    Self-motivated with a passion for customer satisfaction


    Ideal Candidate Profile:
    Customer-focused mindset and delivering exceptional service
    Excellent communication style, ability to explain complex concepts simply
    Ability to troubleshoot issues and find creative solutions
    Collaborates and shares knowledge, and contributes positively to team dynamics
    Embraces change, learns quickly, and maintains composure under pressure


    The best part? No tech background needed We're looking for enthusiastic individuals who are ready to learn and are passionate about helping others.

    Our comprehensive training program will equip you with all the product knowledge you need to succeed.


    We offer:
    Flexible contract conditions for people located in Bulgaria (temporary employment, part-time options)
    Financial support during relocation (e

    g:
    for transportation, hotel stay, rent, and assistance in finding a long-term rental)
    Fully paid training
    Stable job and career development opportunities
    Attractive salary
    Additional health insurance
    50+ benefits and services to choose from
    Positive international working environment
    Support and learning
    Employee referral bonuses

    At TELUS Digital Bulgaria, we believe in growing together. We offer a supportive environment where learning is continuous, teamwork is celebrated, and your well-being is our top search result

    Does it sound like the perfect job for you? APPLY NOW

    About us:
    TELUS Digital Bulgaria is a publicly traded company (NYSE &


    TSX:

    TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members.

    The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more.

    The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
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