Sandra Główczyńska

A detail-oriented hospitality professional with a focus on delivering a friendly and kind customer experience, with 10+ years of experience working in multicultural environments.

Passionate about Yoga and animal welfare.

ASSISTANT TO THE OWNER   Oct.2019- Mar. 2022

Roebi's Eethuisje   

• Reported directly to the owner of a small business, helped out with restaurant operations including, but not limited to: Scheduling, running the floor, managing and training the personnel, planning and coordinating events.
• Responded to emails and other correspondence to facilitate communication and enhance business process. Prepared and emailed invoices to customers.
• Handled customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

ALL-ROUND EMPLOYEE   Jan.2016-Apr. 2019

Vitam B.V, The Netherlands

• Assisted the Catering Manager with day to day operations of the restaurant, coffee bar and banqueting services at Spaces, a coworking office.
• Coordinated conferences and events, tasks included: managing schedules and timelines, coordinating with vendors, delegating tasks to staff members to maximize workflow and meet deadlines. 
• Entered basic data in Exact Synergy such as, employee working hours, restaurant-, coffee bar- and banqueting daily revenue, expenses and orders. Acquainted with Salesforce mostly for meetings and conference agenda.

Saktiisha Yoga Academy, The Netherlands/Curaçao

Jan. 2019 - Oct.2020

Hatha Yoga Teacher Training

KickStart Language School, The Netherlands 

Sep.2017 - Dec.2017

An Intermediate Dutch Course for Expatriates, B1-B1+ level of CEFR

The Hague University of Applied Science, The Netherlands 

2006 - 2010

European Studies, No Degree. Studies in English